Strategic Client Growth Lead - Healthcare (Remote)

Remote; San Francisco (CA); Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Remote work

Equity participation

Unlimited vacation

Parental leave

Healthcare benefits

401k

Job summary

Twin Health is seeking a Principal Manager of Client Growth & Success to lead strategic partnerships with complex healthcare organizations. You will drive measurable client outcomes, adoption, and long-term partnerships across executive, clinical, and operational stakeholders.

The role focuses on integrated healthcare delivery networks and requires navigating clinical, operational, and executive leadership to maximize program adoption and value.

Qualifications

• 8+ years in Client Success or strategic account roles within healthcare.
• Experience with IDNs, health systems, or payer-provider orgs preferred.
• Proven track record driving adoption, retention, and revenue growth.
• Experience managing matrixed organizations with multiple stakeholders.
• Strong understanding of value-based care and clinical operations.
• Exceptional communication, presentation, and executive influencing skills.
• Ability to influence without direct authority across teams.
• Willingness to travel as needed; remote-friendly USA-based.
• Experience scaling provider training programs is a plus.

Responsibilities

• Build and maintain trusted relationships with executive, clinical, and operational stakeholders.
• Navigate complex healthcare organizations and align internal priorities.
• Develop expertise in Twin Health programs and implementation processes.
• Provide data-driven, consultative recommendations to improve outcomes and adoption.
• Prepare executive business reviews and ROI analyses for clients.
• Monitor client health and mitigate risks to maximize renewal and growth.
• Drive adoption by coordinating cross-functional teams and timelines.
• Turn high-value clients into brand advocates through references and success stories.
• Lead cross-functional collaboration across Implementation, Clinical, Product, Analytics, Marketing, and BD.

Skills

Client Success

Strategic Account Management

Consulting

Partnership Management

Relationship Building

Analytical Thinking

Executive Influencing

Travel Flexibility

Cross-functional Collaboration

Tools

CRM systems

Job description

Twin Health is seeking a Principal Manager of Client Growth & Success to lead strategic partnerships with complex healthcare organizations. You will drive measurable client outcomes, adoption, and long-term partnerships across executive, clinical, and operational stakeholders.

The role focuses on integrated healthcare delivery networks and requires navigating clinical, operational, and executive leadership to maximize program adoption and value.