Strategic Client Success Leader - Large Market (Remote)

Garner Health, LLC; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

flexible PTO

Medical/Dental/Vision plan options

401(k) with company match

flexible spending accounts

Teladoc Health and more

Job summary

Garner Health is seeking a Senior Client Success Manager for a large market, primarily remote work with up to 25% travel. You will own day-to-day client and broker relationships across 1,000–4,999 lives, ensuring value realization and proactive risk identification.

You will drive engagement through KPI tracking, cross-functional collaboration, and timely delivery of initiatives, reporting to the Director of Client Success.

Qualifications

• 5+ years of experience managing a large B2B book of business.
• Proven ability to drive engagement, satisfaction and retention.
• Experience with healthcare or benefits is a plus.

Responsibilities

• Own and manage a large market client/book of 25-30 accounts.
• Monitor account health and proactively address risks.
• Develop engagement plans and lead stakeholder meetings.
• Provide education, insights, and actionable recommendations.
• Collaborate with Sales, Concierge, and Account teams.
• Deliver client reports and presentations.

Skills

B2B sales

Client management

Project management

Data-driven

Executive communication

Problem solving

Job description

Garner Health is seeking a Senior Client Success Manager for a large market, primarily remote work with up to 25% travel. You will own day-to-day client and broker relationships across 1,000–4,999 lives, ensuring value realization and proactive risk identification.

You will drive engagement through KPI tracking, cross-functional collaboration, and timely delivery of initiatives, reporting to the Director of Client Success.