Strategic Client Growth Director

DEPT; United States; Hybrid; USD 159,000 - 239,000; Full time

Benefits offered by this job

Hybrid working policy

Birthday off

Pension scheme

EAP

Ride to work

Training & certifications

DEPT cares month

Job summary

DEPT® in London is seeking a Business Director to lead a cross-functional client-services pod and build senior client relationships. This role focuses on delivering complex programmes by aligning with client priorities and driving commercial outcomes.

You will oversee strategy for client services, collaborate across creative, technology and data teams, and ensure profitability through strong governance and mentorship of your team.

Qualifications

• Experience managing senior client relationships.
• Proven track record running complex campaigns across disciplines.
• Experience leading large client and agency teams.
• Confidence working with directors and C-level clients on strategy.
• Ability to forecast revenue and reconcile profitability.

Responsibilities

• Build long-term relationships with C-level stakeholders and understand their drivers.
• Support Business Directors to build annual client strategies.
• Identify and convert upsell and cross-sell opportunities across services.
• Lead proposals, onboarding, and new business requests.
• Own revenue forecasting and pod trackers accuracy.
• Lead contract and cost negotiations and advise on commercial affairs.
• Ensure profitability by collaborating with Finance and Operations.
• Line-manage and mentor your team and escalate key client issues.
• Develop training programs to grow people within the pod.
• Partner with Creative, Tech, Media and Design leads on team config and quality.
• Manage demand and capacity and spot skill gaps.
• Drive strategic initiatives aligned to business objectives.
• Keep strategy visible across teams and capture standout work as case studies.

Skills

C-level relations

Cross-functional leadership

Revenue forecasting

Strategic planning

Team leadership

Commercial fluency

Job description

DEPT® in London is seeking a Business Director to lead a cross-functional client-services pod and build senior client relationships. This role focuses on delivering complex programmes by aligning with client priorities and driving commercial outcomes.

You will oversee strategy for client services, collaborate across creative, technology and data teams, and ensure profitability through strong governance and mentorship of your team.