Client Engagement Director: Strategic Partner

Code and Theory; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Code and Theory seeks a Director, Client Engagement to lead day-to-day client relationships, align cross-functional teams, and drive measurable business impact for flagship accounts.

You'll partner with strategy, design, technology, and production to translate client goals into agency strategy, manage budgets and scope, and nurture long-term partnerships while guiding teams to delivery excellence.

Qualifications

• Proven experience in account management with a focus on client satisfaction.
• Strong communication skills and ability to foster collaboration.
• Ability to translate client needs into strategic solutions.
• Extensive agency account management, digital product, or brand strategy experience.
• Comfort with analytics, technology, content platforms, and AI initiatives.

Responsibilities

• Lead and nurture day-to-day client relationships for satisfaction and partnerships.
• Serve as liaison between clients and internal teams to align on goals.
• Collaborate with strategy, design, tech, and production to meet client goals.
• Partner on account health and quarterly/annual planning.
• Translate client goals into agency strategy.
• Resolve client issues promptly for a seamless experience.
• Oversee scopes, budgets, and cross-functional teams with production lead.
• Support growth by identifying opportunities across services.
• Anticipate and resolve challenges with clarity and urgency.
• Ensure all deliverables meet quality standards and deadlines.
• Maintain understanding of client needs and industry trends for proactive advice.

Skills

Account management

Client satisfaction

Strategic thinking

Communication

Agency experience

Cross-functional leadership

Budget management

Contract negotiations

Job description

Code and Theory seeks a Director, Client Engagement to lead day-to-day client relationships, align cross-functional teams, and drive measurable business impact for flagship accounts.

You'll partner with strategy, design, technology, and production to translate client goals into agency strategy, manage budgets and scope, and nurture long-term partnerships while guiding teams to delivery excellence.