Client Growth & Relationships Director

Wunderman Thompson (DBA VML); Austin (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

MAP, part of WPP Enterprise Solutions, is seeking a Client Service Director to lead growth initiatives for a major client. You will direct strategic CRM and marketing automation programs, manage budgets, and steer senior teams across disciplines to deliver exceptional results.

You will cultivate strong client relationships, drive revenue growth, and optimize processes for efficiency while guiding a diverse team in a fast-paced, global agency environment.

Qualifications

• Strategic CRM leadership with a track record in driving large programs.
• Experience managing multi-disciplinary teams and client relationships.
• Strong financial acumen and budget stewardship.

Responsibilities

• Oversee the delivery of all client workstreams and ensure on-time, on-budget results.
• Maintain high client satisfaction and act as strategic partner to the client.
• Lead cross-functional teams including tech, data, creative, and strategy.

Skills

CRM strategy

Marketing automation

Leadership

Stakeholder management

Budget management

Communication

Travel readiness

Tools

Salesforce Marketing Cloud

Adobe

Job description

MAP, part of WPP Enterprise Solutions, is seeking a Client Service Director to lead growth initiatives for a major client. You will direct strategic CRM and marketing automation programs, manage budgets, and steer senior teams across disciplines to deliver exceptional results.

You will cultivate strong client relationships, drive revenue growth, and optimize processes for efficiency while guiding a diverse team in a fast-paced, global agency environment.