Strategic Client Executive - Public Safety Solutions

Tyler Technologies, Inc.

Dallas (TX)

Remote

USD 95,000 - 178,000

Full time

14 days+

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Job summary

Tyler Technologies seeks a Client Executive to cultivate relationships with executive stakeholders across assigned accounts and lead strategic roadmaps that align with Tyler’s broader goals. You will drive growth opportunities and maintain proactive, consultative engagement with client leadership.

Responsibilities include coordinating with Sales, Product, Implementation and Support to drive adoption, planning, and long-term client success.

Qualifications

BS/BA degree in related field or equivalent experience.
Minimum 3 years' experience in account management.
10+ years' experience in managing client relationships/software.
Leadership and management experience preferred.
Excellent planning and organizational skills, follow-through.
Excellent interpersonal skills including verbal and written communication, teamwork, and customer service.
Strong decision making and problem-solving skills.
Strong analytical ability, particularly in a technical environment.
Proficient in Microsoft Word, Excel, PowerPoint and Project.
Strong negotiation and conflict-management skills.
Working knowledge of Tyler Enterprise Public Safety products required.
Strategic planner with excellent organizational skills and ability to follow through until process is completed.

Responsibilities

Develops and maintains an excellent relationship with assigned clients at the highest levels.
Assess client's electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
Consult with clients on business processes and software modifications.
Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
Coordinate with Client Success Account Managers to conduct periodic reviews supporting account health (including but not limited to): Software maturity and utilization; Release adoption and currency; System and technical health; Training and implementation needs; Service Level Agreement compliance.
Responsible for working with a wide array of Tyler teams including Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
Serve as point of contact for executive-level client escalations.
Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
Perform other duties as assigned.
Effectively manage highly complex and strategic accounts, consistently meeting deadlines and honoring client commitments.
Demonstrate extensive latitude for independent judgment and decision making across high impact initiatives.
Adapt quickly to new information, make quick decisions under pressure, and ensure timely communication with key stakeholders during rapidly evolving situations and/or developments.
Drive successful outcomes through cross-functional collaboration, even in the absence of direct authority over resources.
Develop and deliver impactful presentations tailored to diverse audiences (internal & external) including but not limited to senior leadership, IT professionals, internal teams and client end-users.
Apply core project management principles and best practices to ensure consistent execution and alignment.
Maintain a strong understanding of client specific configuration/functionality/infrastructure.
Build rapport with executive level stakeholders and Client, skillfully influencing outcomes and navigating differences to achieve project objectives.
Identify and engage key influencers and decision makers such as Chief Information Officers, IT Directors, Finance Directors, Clerk of Court, City/County Clerk, Assessors, Development Directors, Law Enforcement Command Staff, Judges, etc.
Navigate, manage, and influence both technical and political dynamics, proactively mitigating potential risks.
Collaborate effectively with Tyler leadership to align and achieve both divisional and client specific goals and objectives. Maintain a comprehensive understanding of client contract terms to ensure accurate guidance and compliance
Partner with clients and Tyler resources to develop innovative solutions to complex business challenges.
Demonstrate expertise in current product portfolio while maintaining awareness of evolving product roadmap and vision.
Serve as a thought leader within the assigned territory by staying informed on legislative developments, understanding client business processes, and representing Tyler at industry conferences and events.
Provide mentorship and guidance to fellow Tyler Client Success team members, supporting their development and fostering a culture of collaboration and excellence.