Strategic Client Success Executive

Tyler-Technologies-29572f8; Plano (TX); On-site; USD 100,000 - 178,000; Full time

Job summary

Tyler Technologies is seeking a Client Executive to cultivate and maintain relationships with executive-level stakeholders, guiding strategic direction for client engagements. The role drives growth opportunities, aligns Tyler solutions with client business goals, and collaborates with Sales, Product, Implementation, and Support teams to ensure client success.

The Client Executive will manage a portfolio of high-level accounts, perform regular reviews, and deliver strategic roadmaps and guidance

Qualifications

• BS/BA degree in related field or equivalent experience.
• Minimum 3 years’ account management experience.
• Ten or more years’ experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Excellent planning, organizational skills and follow-through to complete processes.
• Strong communication, teamwork and customer service abilities.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Working knowledge of Tyler Enterprise Public Safety products.

Responsibilities

• Develops and maintains relationships with assigned clients at the highest levels.
• Assess client’s electronic maturity and develop a client-specific roadmap including new products and improved configuration to reduce software consumption gap.
• Assist assigned clients in developing funding and rollout plans to achieve roadmap goals.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Promote client satisfaction and loyalty by understanding critical business issues and delivering services that meet objectives.
• Consult with clients on business processes and software modifications.
• Coordinate with Client Success Account Managers to conduct periodic reviews supporting account health (e.g., software maturity, release adoption, system health).
• Serve as a point of contact for executive-level client escalations.

Skills

Account management

Relationship management

Strategic planning

Executive communication

Cross-functional collaboration

Presentation skills

Leadership experience

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

MS Project

Job description

Tyler Technologies is seeking a Client Executive to cultivate and maintain relationships with executive-level stakeholders, guiding strategic direction for client engagements. The role drives growth opportunities, aligns Tyler solutions with client business goals, and collaborates with Sales, Product, Implementation, and Support teams to ensure client success.

The Client Executive will manage a portfolio of high-level accounts, perform regular reviews, and deliver strategic roadmaps and guidance