Strategic Client Executive — Remote

Tyler Technologies, Inc.; Idalou (TX); Remote; USD 95,000 - 178,000; Full time

Job summary

Tyler Technologies seeks a Client Executive to cultivate relationships with executive stakeholders and guide strategic direction for client engagements. You will drive growth opportunities, align Tyler solutions with client goals, and coordinate with Sales, Product, Implementation, and Support teams.

Responsibilities include executive-level communications, site visits, and developing long-term roadmaps to reduce software consumption gaps.

Qualifications

• BS/BA degree in related field or equivalent experience is desired.
• Minimum 3 years' experience of account management experience preferred.
• Ten or more years' experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Excellent planning, organizational skills, and ability to follow through until process are completed.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Exceptional conflict management, interpersonal and negotiating skills.
• Working knowledge of Tyler Enterprise Public Safety products required.
• Strategic planner with excellent organizational skills and ability to follow through until process is completed.

Responsibilities

• Develops and maintains an excellent relationship with assigned clients at the highest levels.
• Assess client's electronic maturity and develop client-specific roadmap to reduce software consumption gaps.
• Assist clients in developing funding and rollout plans to achieve roadmap goals.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Promote client satisfaction and loyalty by delivering services that meet business objectives.
• Consult with clients on business processes and software modifications.
• Coordinate with Client Success Account Managers to conduct periodic reviews supporting account health.
• Measure and report on client health including weekly tracking and quarterly reviews.

Skills

Executive relations

Strategic planning

Stakeholder mgmt

Communication

Cross-functional

Presentation

Analytical

Project management

Education

BS/BA degree in related field

Tools

Microsoft Word

Excel

PowerPoint

Project

Job description

Tyler Technologies seeks a Client Executive to cultivate relationships with executive stakeholders and guide strategic direction for client engagements. You will drive growth opportunities, align Tyler solutions with client goals, and coordinate with Sales, Product, Implementation, and Support teams.

Responsibilities include executive-level communications, site visits, and developing long-term roadmaps to reduce software consumption gaps.