Strategic Client Executive — Partnerships & Growth

Tyler Technologies; Plano (TX); Hybrid; USD 95,000 - 178,000; Full time

Job summary

Tyler Technologies is seeking a Client Executive in Plano, TX to cultivate executive relationships and drive strategic direction for client engagements. You will coordinate with Sales, Product, Implementation and Support to align Tyler solutions with client goals and ensure long-term success.

You will guide roadmaps, identify growth opportunities, and act as a trusted advisor to executive stakeholders, delivering governance, adoption, and high-value outcomes across complex accounts.

Qualifications

• BS/BA degree or equivalent experience is required.
• Minimum 3 years of account management experience preferred.
• Ten+ years managing client relationships/software essential.
• Prior management and leadership experience preferred.
• Excellent planning, organizational skills, and follow-through.
• Strong interpersonal, verbal & written communication, teamwork and customer service.
• Strong decision making and problem solving in technical environments.
• Proficient in MS Word/Excel/PowerPoint/Project.
• Working knowledge of Tyler Enterprise Public Safety products.

Responsibilities

• Develops and maintains excellent relationships with assigned clients at highest levels.
• Assess client's electronic maturity and develop client-specific roadmap including new products and services.
• Assist clients in funding and rollout planning to meet roadmap goals.
• Document and advise on best practices, governance, and CS offerings.
• Promote client satisfaction and loyalty by understanding critical business issues.
• Consult with clients on business processes and software modifications.
• Coordinate with Client Success Account Managers for periodic reviews and health checks.
• Lead cross-functional collaboration with Product, Sales, Implementation and Support teams.

Skills

Account management

Relationship building

Communication skills

Strategic thinking

Negotiation

Problem solving

Project management

Leadership

Analytical ability

Cross-functional collaboration

Education

BS/BA degree in related field or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Tyler Technologies is seeking a Client Executive in Plano, TX to cultivate executive relationships and drive strategic direction for client engagements. You will coordinate with Sales, Product, Implementation and Support to align Tyler solutions with client goals and ensure long-term success.

You will guide roadmaps, identify growth opportunities, and act as a trusted advisor to executive stakeholders, delivering governance, adoption, and high-value outcomes across complex accounts.