Remote Enterprise Public Safety Implementation Lead

Tyler Technologies, Inc.; Yarmouth (ME); Remote; USD 58,000 - 80,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Implementation Consultant for Enterprise Public Safety to guide clients through deployment and optimization of Tyler software products.

You will conduct professional consultations, analyze client business models, and document requirements while educating users on system administration, data mapping, and security protocols. This role involves on-site or webinar-based knowledge transfer, extensive travel, and collaboration with clients and internal teams to

Qualifications

• One year of experience as an Associate Implementation Consultant or similar role.
• Prior experience with Tyler Enterprise Public Safety applications is helpful.
• Strong presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Ability to travel extensively and pass a federal background check.

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality, data entry, system administration, user security, and permissions.
• Analyze client business models to identify and document requirements for Tyler products.
• Recommend changes to client work processes to ensure efficient solutions.
• Document business/technical requirements for software design, reports, interfaces, and configurations.
• Assist data mapping and data conversions from existing software to Tyler applications.
• Create custom reports or modify existing ones to meet client needs.
• Troubleshoot client issues with Support or Development teams.
• Document client issues, update trip reports, timesheets, and weekly expenses.
• Assist QA with product testing as required.

Skills

Communication skills

Presentation skills

Interpersonal skills

Travel readiness

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

Tyler Technologies, Inc. is seeking an Implementation Consultant for Enterprise Public Safety to guide clients through deployment and optimization of Tyler software products.

You will conduct professional consultations, analyze client business models, and document requirements while educating users on system administration, data mapping, and security protocols. This role involves on-site or webinar-based knowledge transfer, extensive travel, and collaboration with clients and internal teams to