Strategic Client Engagement Lead for Cloud & Analytics

PwC; Phoenix (AZ); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Holiday pay

Vacation

Job summary

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, uniting customer success management with product innovation to strengthen relationships and outcomes across software-driven services. The role leads large projects, guides teams, and balances action with escalation while coaching others and shaping clear messages.

Responsibilities include coordinating cross-functional delivery, validating client feedback, and

Qualifications

• Bachelor's degree required or equivalent combination of training/experience.
• Minimum 6 years of relevant experience.

Responsibilities

• Lead client engagement activities across managed services delivery streams aligned to customer success goals.
• Advise clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions.
• Coordinate cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives.
• Apply systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes.
• Translate client needs into actionable workplans, priorities, and escalation paths for complex delivery environments.
• Use AI fluency, data analytics, and CRM tools to support service improvement and operational insight.
• Guide issue management and escalation resolution while maintaining clear stakeholder communication.
• Coach team members on client interaction, service excellence, and response strategies that support retention and growth.

Skills

Client engagement

Strategy leadership

Systems thinking

Coaching teams

Feedback validation

Cloud analytics

Education

Bachelor's degree

Job description

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, uniting customer success management with product innovation to strengthen relationships and outcomes across software-driven services. The role leads large projects, guides teams, and balances action with escalation while coaching others and shaping clear messages.

Responsibilities include coordinating cross-functional delivery, validating client feedback, and