Strategic Client Engagement Lead — Cloud & Analytics

PwC; Seattle (WA); On-site; USD 135,000 - 149,000; Full time

Job summary

PwC in Seattle seeks a Client Engagement Lead Senior Manager to steer client-focused work within our Software and Product Innovation practice. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and drive continuity across engagements, delivering a people-centered, results-driven experience for clients and internal teams.

Qualifications

• Bachelor's degree required or equivalent experience with training.
• Minimum 6 years of experience in client engagement or delivery leadership.
• Experience leading large cross-functional projects in software/engineering services.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement leadership

Cross-functional collaboration

Systems thinking

AI literacy

Product & cloud solutions

Education

Bachelor's degree

Job description

PwC in Seattle seeks a Client Engagement Lead Senior Manager to steer client-focused work within our Software and Product Innovation practice. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and drive continuity across engagements, delivering a people-centered, results-driven experience for clients and internal teams.