Strategic Client Engagement Lead

Blackline Systems Inc; United States; Hybrid; USD 84,000 - 105,000; Full time

Job summary

BlackLine is seeking an Engagement Manager to build strong client relationships during pre-sales and delivery, guiding customers to successful implementations. You’ll assess needs, create delivery plans, manage budgets, and lead cross-functional teams to ensure scope, schedule, and quality targets are met.

The role requires 3+ years in engagement/project management within SaaS or software environments, with strong communication and ERP experience. Hybrid work with onsite office presence offered.

Qualifications

• 3+ years in Engagement Management, Project Management, Consulting Services or Professional Services
• Experience in revenue-driven environments (Time & materials billing)
• Proven completion of complex enterprise-level client implementations
• Ability to balance multiple projects and manage details
• Strong communication across diverse groups and levels
• Experience in SaaS/Software and ERP systems (SAP/Oracle)
• Advanced knowledge in Accounting, Audits, Financial Services, Software Technology or related fields
• Excellent communication, organization, and attention to detail
• Ability to deliver high-impact results under pressure

Responsibilities

• Manage customers, partners and internal stakeholders for optimal outcomes
• Lead presales processes to assess effort, products and timing
• Serve as main point of contact between customer/partner and BlackLine teams
• Create delivery strategies for large-scale client implementations
• Develop project plans with budget and resource needs
• Provide leadership to project teams to meet milestones
• Define success criteria and communicate to stakeholders
• Track and report project financials against estimates
• Manage scope, timeline and budget changes
• Ensure projects meet scope, schedule, budget and quality standards
• Identify, mitigate project risks and escalations
• Identify upsell opportunities to drive revenue

Skills

Engagement management

Project management

Client relations

Budget management

Risk management

Cross-team collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

Job description

BlackLine is seeking an Engagement Manager to build strong client relationships during pre-sales and delivery, guiding customers to successful implementations. You’ll assess needs, create delivery plans, manage budgets, and lead cross-functional teams to ensure scope, schedule, and quality targets are met.

The role requires 3+ years in engagement/project management within SaaS or software environments, with strong communication and ERP experience. Hybrid work with onsite office presence offered.