Strategic Client Director, Life Sciences & AI

SmartRecruiters, Inc.; San Diego, Northern (CA, KY); Hybrid; USD 157,000 - 259,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow seeks a seasoned Client Director to drive new business within top accounts, overseeing executive relationships and leading cross-functional teams including Solution Sales, Solution Consulting, Support, and Professional Services for our premier clients.

You will build strategic relationships, shape solutions to meet client outcomes, manage global account development, and drive revenue targets through licenses, renewals, and services.

Qualifications

• Experience integrating AI into work processes, decision-making or problem-solving.
• 7+ years in client management with revenue responsibility.
• 2+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationships.
• Proven sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management.
• Record of achieving sales targets.
• Experience leading virtual or matrixed teams.
• Ability to understand broad macro-level business IT needs for a client.
• Willingness to travel up to 50%.

Responsibilities

• Provide strategic leadership to clients.
• Act as the relationship manager between customers and ServiceNow.
• Collaborate with Solution teams to design ServiceNow solutions aligned to client outcomes.
• Manage executive relationships between ServiceNow and assigned clients.
• Oversee global development of assigned accounts and deployment of resources.
• Build trust and multi-tier relationships across client organizations, from IT to CxO level.
• Develop clear roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including licenses, renewals, and professional services.

Skills

AI in workflows

Client management

Executive relationships

ITSM sales

Sales targets

Virtual teams

Macro IT needs

Travel 50%

Job description

ServiceNow seeks a seasoned Client Director to drive new business within top accounts, overseeing executive relationships and leading cross-functional teams including Solution Sales, Solution Consulting, Support, and Professional Services for our premier clients.

You will build strategic relationships, shape solutions to meet client outcomes, manage global account development, and drive revenue targets through licenses, renewals, and services.