Strategic Client Advocate – Commercial P&C

WTW; Potomac (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays & PTO

401k Plan

Job summary

WTW is seeking an Associate Client Advocate (ACA) in the United States to own client service activities and client engagement within the Global Service Delivery (GSD) Team. You will coordinate with a Client Specialist to deliver exceptional client experiences and support renewal strategies while strengthening relationships across commercial Property & Casualty insurance accounts.

The role emphasizes direct client engagement, market awareness, and collaboration with sales and broking to present

Qualifications

• Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role.
• Ability to apply knowledge of coverage forms in analyzing program design and identifying coverage gaps.
• Ability to interpret, analyze, and present analytical models as needed.
• Relationship management to marshal internal/external resources for clients.
• Negotiation skills to drive concessions without harming relationships.
• Business acumen on strategy, tactics, and client solutions in the marketplace.
• Knowledge of renewal end-to-end process and ownership.
• Excellent verbal and written communication; strong presentation skills.
• Daily management of work assignments and collaboration with Client Specialist.
• Willingness to mentor other ACAs and lead key delivery areas.
• Strong project management to oversee large, complex initiatives.
• Proficiency in Microsoft Office tools.

Responsibilities

• Retains existing book of business, develops and strengthens client relationships.
• Identifies, engages, and coordinates delivery of WTW internal resources for an exceptional client experience.
• Provides direct or supporting strategic planning and monitoring of insurance and risk needs.
• Recommends solutions throughout the policy term, including due diligence.
• Maximizes profitability and drives client retention.
• Supports expansion of existing relationships and new business prospecting.
• Collaborates with client teams during Strategy Meetings.
• Engages with sales to understand marketplace changes.
• Supports fee/compensation and client invoicing processes.
• Assists in creating client presentations, advocacy reports, and service plans.
• Coordinates renewal processes and renewal strategy with WTW resources.
• Ensures policy requirements (legal, regulatory, compliance) are met.
• Manages client service delivery activities (GSD) and escalations.

Skills

Negotiation skills

Account management

Project management

Presentation skills

Adaptability

Organization skills

Mentoring

Relationship management

Client advocacy

Microsoft Office

Tools

Microsoft Office

Job description

WTW is seeking an Associate Client Advocate (ACA) in the United States to own client service activities and client engagement within the Global Service Delivery (GSD) Team. You will coordinate with a Client Specialist to deliver exceptional client experiences and support renewal strategies while strengthening relationships across commercial Property & Casualty insurance accounts.

The role emphasizes direct client engagement, market awareness, and collaboration with sales and broking to present