Strategic Client Advisor & Renewals Lead

Arthur J. Gallagher & Co. (AJG); Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services, a part of Gallagher, seeks a seasoned client services professional to manage a portfolio of accounts and support renewals. You will address client questions, coordinate with the Production team, and identify opportunities for broader coverage while maintaining strong client relationships.

The role emphasizes organized work habits, proactive communication, and the ability to balance multiple priorities in a dynamic insurance environment.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Handle the day-to-day work for a set of accounts.
• Answer client questions, keep requests moving, and make sure details are handled with care.
• Work with the Production team on renewals, help shape the right solution, and follow through so clients get timely support.
• Help protect retention and revenue by keeping existing business in place and looking for chances to add more coverages where it makes sense.
• Help create a smoother experience for clients and colleagues alike, as you build trust wiht client contacts and decision makers.

Skills

Client service

Account management

Renewals

Organizational skills

Communication skills

Supervisory experience

Education

Bachelor's degree

High School degree

Licensing as required

Job description

Gallagher Benefit Services, a part of Gallagher, seeks a seasoned client services professional to manage a portfolio of accounts and support renewals. You will address client questions, coordinate with the Production team, and identify opportunities for broader coverage while maintaining strong client relationships.

The role emphasizes organized work habits, proactive communication, and the ability to balance multiple priorities in a dynamic insurance environment.