Strategic Client Services Manager

Gallagher; St. Louis (MO); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a client services professional to manage a portfolio of client accounts from a branch, acting as the primary contact and coordinating renewals and service delivery. You will partner with internal teams to ensure on-time actions and client satisfaction across projects.

The role requires a Bachelor's degree with 3+ years of client service and/or claims management experience, a Producer's license, and ability to travel up to 25%.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License is required/licensed for this role.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Responsibilities

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.
• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.
• Answer client needs, keep details organized, and make sure service stays on track.
• Partner with the Production team on renewals.
• Help find the best solution for the client and keep the process moving on time.
• Look for ways to protect existing business and add more cover when it fits the client’s needs.
• Build strong working relationships with client leaders and day to day contacts.
• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.

Skills

Client service

Claims management

Microsoft Office

Communication

Travel readiness

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher Benefit Services is seeking a client services professional to manage a portfolio of client accounts from a branch, acting as the primary contact and coordinating renewals and service delivery. You will partner with internal teams to ensure on-time actions and client satisfaction across projects.

The role requires a Bachelor's degree with 3+ years of client service and/or claims management experience, a Producer's license, and ability to travel up to 25%.