Strategic Client Advisor - Hybrid Work

Hawthorne Lane; North Bethesda (MD); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work: 2 days in-office

Job summary

Hawthorne Lane seeks an Account Manager to collaborate with a large, client-focused team and support both administrative and client-facing work. The role emphasizes strategic client advisory, project coordination, and proactive communication to meet client needs.

The position involves managing complex accounts, leading enrollment meetings, and producing reports and slide decks. A Bachelor’s degree is preferred, with strong Excel and MS Office skills essential.

Qualifications

• Experience in an external-facing role with clients, customers, or stakeholders.
• Bachelor's degree preferred but not required.
• Strong written and verbal communication for formal emails and presentations.

Responsibilities

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, Excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Skills

Client management

Communication

Excel

Cross-functional collaboration

Time management

Education

Bachelor's degree preferred

Tools

CRM software

MS Office / Excel

Job description

Hawthorne Lane seeks an Account Manager to collaborate with a large, client-focused team and support both administrative and client-facing work. The role emphasizes strategic client advisory, project coordination, and proactive communication to meet client needs.

The position involves managing complex accounts, leading enrollment meetings, and producing reports and slide decks. A Bachelor’s degree is preferred, with strong Excel and MS Office skills essential.