Account Manager

Hawthorne Lane; North Bethesda (MD); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work (2 days in-office)

Collaborative team environment

Professional growth opportunities

Dynamic office culture

Job summary

Hawthorne Lane in North Bethesda, MD is seeking an Account Manager to collaborate with a large, skilled team to meet client needs. You’ll handle blended administrative and client-facing tasks, and act as a strategic advisor on accounts.

You’ll manage complex accounts, prepare slide decks and reports, lead virtual meetings, and support proposals with data-driven insights. Prior experience in external client-facing roles is valued; Bachelor’s degree preferred.

Qualifications

• At least 1 year of experience in an external facing role with clients or stakeholders.
• Bachelor’s degree strongly preferred, not required.
• Strong written and spoken communication and presentation skills.
• Proficient in MS Office (Excel, Word, PowerPoint); familiarity with databases is a plus.

Responsibilities

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Skills

Client communication

Account management

Team collaboration

Time management

Attention to detail

Presentation skills

Leadership

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Database applications

Job description

As the Account Manager, you will work closely and collaboratively with a large and collaborative team that is focused on meeting clients’ needs. This role offers blended administrative/project tasks and outward client-facing communication and management. This company has experienced tremendous growth and success over the past few years and continues to be recognized for their accomplishments. If you are interested in a career that utilizes your leadership skills and provides you the opportunity to work with clients at a strategic level, this could be the perfect job for you!

Key Responsibilities:

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Why You’ll Love Working Here:

• Dynamic, forward-thinking office culture.
• A company that highlights the importance of trust and respect among all their employees.
• An opportunity to work with a fun team who are experts in their field.
• A blend of in-office and remote work; two days in-office.

What We’re Looking For:

• Professional and polished. You possess at least a year of experience in an external facing role to clients, customers or stakeholders; you make a great impression, and you know how to compose formal business emails and presentations.
• Degreed. A Bachelor’s degree is strongly preferred, but not required.
• Personable and attentive. You work well across a team, provide friendly, customer-service communication skills and enjoy taking on new initiatives.
• Focused. You have an eye for detail, manage your time well, and enjoy working in a fast-paced environment.
• Tech fanatic. You are strong across Microsoft Office products, with a genuine love for Excel. Experience with database applications is a plus.
• Dependable. You don’t miss details or deadlines and are reliable across a team.

The salary listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer’s discretion.

Essential to Hawthorne Lane’s successis our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believein a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated againston the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.