Strategic Account Manager - Hybrid/Remote Client Advisor

Hawthorne Lane; North Bethesda (MD); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work (2 days in-office)

Collaborative team environment

Professional growth opportunities

Dynamic office culture

Job summary

Hawthorne Lane in North Bethesda, MD is seeking an Account Manager to collaborate with a large, skilled team to meet client needs. You’ll handle blended administrative and client-facing tasks, and act as a strategic advisor on accounts.

You’ll manage complex accounts, prepare slide decks and reports, lead virtual meetings, and support proposals with data-driven insights. Prior experience in external client-facing roles is valued; Bachelor’s degree preferred.

Qualifications

• At least 1 year of experience in an external facing role with clients or stakeholders.
• Bachelor’s degree strongly preferred, not required.
• Strong written and spoken communication and presentation skills.
• Proficient in MS Office (Excel, Word, PowerPoint); familiarity with databases is a plus.

Responsibilities

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Skills

Client communication

Account management

Team collaboration

Time management

Attention to detail

Presentation skills

Leadership

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Database applications

Job description

Hawthorne Lane in North Bethesda, MD is seeking an Account Manager to collaborate with a large, skilled team to meet client needs. You’ll handle blended administrative and client-facing tasks, and act as a strategic advisor on accounts.

You’ll manage complex accounts, prepare slide decks and reports, lead virtual meetings, and support proposals with data-driven insights. Prior experience in external client-facing roles is valued; Bachelor’s degree preferred.