Account Manager with HR Consulting Firm

Hawthorne Lane; North Bethesda (MD); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work: 2 days in-office

Job summary

Hawthorne Lane seeks an Account Manager to collaborate with a large, client-focused team and support both administrative and client-facing work. The role emphasizes strategic client advisory, project coordination, and proactive communication to meet client needs.

The position involves managing complex accounts, leading enrollment meetings, and producing reports and slide decks. A Bachelor’s degree is preferred, with strong Excel and MS Office skills essential.

Qualifications

• Experience in an external-facing role with clients, customers, or stakeholders.
• Bachelor's degree preferred but not required.
• Strong written and verbal communication for formal emails and presentations.

Responsibilities

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, Excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Skills

Client management

Communication

Excel

Cross-functional collaboration

Time management

Education

Bachelor's degree preferred

Tools

CRM software

MS Office / Excel

Job description

As the Account Manager, you will work closely and collaboratively with a large and collaborative team that is focused on meeting clients’ needs. This role offers blended administrative/project tasks and outward client-facing communication and management. This company has experienced tremendous growth and success over the past few years and continues to be recognized for their accomplishments. If you are interested in a career that utilizes your leadership skills and provides you the opportunity to work with clients at a strategic level, this could be the perfect job for you!

Key Responsibilities:

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Why You’ll Love Working Here:

• Dynamic, forward-thinking office culture.
• A company that highlights the importance of trust and respect among all their employees.
• An opportunity to work with a fun team who are experts in their field.
• A blend of in-office and remote work; two days in-office.

What We’re Looking For:

• Professional and polished. You possess at least a year of experience in an external facing role to clients, customers or stakeholders; you make a great impression, and you know how to compose formal business emails and presentations.
• Degreed. A Bachelor’s degree is strongly preferred, but not required.
• Personable and attentive. You work well across a team, provide friendly, customer-service communication skills and enjoy taking on new initiatives.
• Focused. You have an eye for detail, manage your time well, and enjoy working in a fast-paced environment.
• Tech fanatic. You are strong across Microsoft Office products, with a genuine love for Excel. Experience with database applications is a plus.
• Dependable. You don’t miss details or deadlines and are reliable across a team.

The salary listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer’s discretion.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.