Strategic Change Manager - Outsourced Services

EisnerAmper; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice. This role will lead the people and adoption strategy for complex operational and client-focused initiatives, spanning targeted process improvements to large-scale transformation programs.

You will embed change management into the full lifecycle, translate business impacts into actionable plans, and drive sustained adoption across stakeholders.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services.
• Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements.

Responsibilities

• Lead change management workstreams supporting complex outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes.
• Develop and execute integrated change strategies that connect stakeholder engagement, leadership alignment, communications, organizational readiness, training, adoption, reinforcement, and benefits realization.
• Advise senior leaders on the organizational, operational, role, capability, and workforce impacts of transformation decisions and the leadership actions required to achieve adoption.
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups, behavioral changes, dependencies, barriers, and required interventions.
• Embed change management activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums from the outset.
• Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other impacted groups, with clear accountability for engagement and adoption.
• Translate future-state processes, technology, roles, and ways of working into practical communications, leader toolkits, learning experiences, job aids, and performance support.
• Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes and provide transparent reporting to project and executive leadership.
• Identify resistance, leadership gaps, competing priorities, and adoption risks early and partner with decision owners to implement mitigation, reinforcement, and accountability actions.
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, organizational structures, roles, and ways of working.
• Establish quality standards and provide strategic oversight of change deliverables to ensure they are integrated, audience-centered, practical, and aligned with transformation outcomes.
• Lead multiple change engagements and workstreams simultaneously, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality.

Skills

Executive presence

Facilitation

Communication skills

Presentation skills

Education

Bachelor's degree in Business, Finance, Accounting

Master's degree preferred

Tools

Microsoft Office Suite

AI-enabled productivity tools

Job description

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice. This role will lead the people and adoption strategy for complex operational and client-focused initiatives, spanning targeted process improvements to large-scale transformation programs.

You will embed change management into the full lifecycle, translate business impacts into actionable plans, and drive sustained adoption across stakeholders.