Senior Change Management Leader, Outsourced Services

EisnerAmper; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexibility to manage days

Places to Work awards

Culture of collaboration

Job summary

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice in Charlotte. This role leads people and adoption strategies for complex transformations across client engagements, driving practical outcomes and stakeholder alignment.

You will embed change management into lifecycle, guide senior leaders, build repeatable methodologies, and develop the team while delivering measurable business benefits.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field required.
• Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services.
• Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements.

Responsibilities

• Lead change management workstreams supporting complex outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes.
• Develop and execute integrated change strategies that connect stakeholder engagement, leadership alignment, communications, organizational readiness, training, adoption, reinforcement, and benefits realization.
• Advise senior leaders on the organizational, operational, role, capability, and workforce impacts of transformation decisions and the leadership actions required to achieve adoption.
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups, behavioral changes, dependencies, barriers, and required interventions.
• Embed change management activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums from the outset.
• Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other impacted groups, with clear accountability for engagement and adoption.
• Translate future-state processes, technology, roles, and ways of working into practical communications, leader toolkits, learning experiences, job aids, and performance support.
• Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes and provide transparent reporting to project and executive leadership.
• Identify resistance, leadership gaps, competing priorities, and adoption risks early and partner with decision owners to implement mitigation, reinforcement, and accountability actions.
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, organizational structures, roles, and ways of working.
• Establish quality standards and provide strategic oversight of change deliverables to ensure they are integrated, audience-centered, practical, and aligned with transformation outcomes.
• Lead multiple change engagements and workstreams simultaneously, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality.
• Build trusted relationships and support client relationship development, solution scoping, proposals, and other practice-growth activities related to change and transformation.
• Develop repeatable change and adoption methodologies, tools, templates, governance standards, and measurement practices that strengthen Outsourced Services transformation delivery.
• Lead, coach, and develop change practitioners and cross-functional team members while managing workload, performance, capability development, and utilization across engagements.
• Evaluate emerging change practices, digital adoption capabilities, analytics, and AI-enabled tools for their ability to improve stakeholder insight, adoption, employee experience, and operational outcomes.

Skills

Change management

Stakeholder engagement

Leadership

Strategic thinking

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Tools

PowerPoint

Excel

Word

Teams

SharePoint

Job description

EisnerAmper seeks a Manager of Change Management within our Outsourced Services practice in Charlotte. This role leads people and adoption strategies for complex transformations across client engagements, driving practical outcomes and stakeholder alignment.

You will embed change management into lifecycle, guide senior leaders, build repeatable methodologies, and develop the team while delivering measurable business benefits.