Strategic Branch Operations Leader

First Citizens; Prosperity (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Lead at our Prosperity, SC branch to support the sales and service manager in branch operations. You will process teller transactions, educate customers on bank tools, and refer opportunities to partners.

The role emphasizes customer service, adaptability, teamwork, and effective communication, with a focus on maintaining operational soundness and regulating compliance.

Qualifications

• Bachelor's Degree or equivalent in Financial Services/Business preferred.
• 2 years' experience in financial services, customer service, bank operations or branch operations management.
• Preferred: management or supervisory experience, banking/teller experience, cash handling, in-person service.

Responsibilities

• Foster partnerships that deliver value for customers, pros/colleagues; identify sales or referral opportunities.
• Ensure compliance with regulations, policies, and risk controls in daily operations.
• Complete required training by deadlines and maintain operational efficiency.
• Perform general office management duties to support branch operations.
• Accountability for deposits responsibilities and transaction accuracy within the team.

Skills

Financial literacy

Retail banking products and services

Operations management

Training others

Branch banking operations

Written and verbal communication

Banking regulations & compliance

Customer service

Education

Bachelor's Degree

High School Diploma or GED + 2 years experience

Job description

First Citizens Bank is seeking an Operations Services Lead at our Prosperity, SC branch to support the sales and service manager in branch operations. You will process teller transactions, educate customers on bank tools, and refer opportunities to partners.

The role emphasizes customer service, adaptability, teamwork, and effective communication, with a focus on maintaining operational soundness and regulating compliance.