Multi-Branch Operations Leader — Customer Experience & Sales

First Citizens Bank; Waynesville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking a Senior Operations Services Supervisor to oversee the operational management of multiple branches and guide service line teams. You will facilitate teller transactions, educate customers about bank capabilities, and identify opportunities for referrals.

The role emphasizes people leadership, adherence to policies, and collaboration with partners to support branch sales efforts and overall customer satisfaction.

Qualifications

• Experience in financial services or branch operations management.
• Bachelor's degree with required experience; or high school with more years of experience.
• Willingness to travel to other offices weekly and in-person presence as needed.

Responsibilities

• Foster collaborative partnerships that deliver value for customers and identify sales opportunities.
• Ensure compliance with regulations, bank policies, and risk management. Manage operational accuracy and efficiency.
• Lead and coach branch teams to achieve results and drive performance.

Skills

Management

Customer Service

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Senior Operations Services Supervisor to oversee the operational management of multiple branches and guide service line teams. You will facilitate teller transactions, educate customers about bank capabilities, and identify opportunities for referrals.

The role emphasizes people leadership, adherence to policies, and collaboration with partners to support branch sales efforts and overall customer satisfaction.