Strategic B2B SaaS Account Manager

Kula Example; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Showcase is seeking an experienced Account Manager to own post-sale relationships with mid-market customers in a fast-growing B2B SaaS environment. You will drive renewals, identify upsell opportunities, and collaborate with sales, success, and product teams to deliver customers’ outcomes.

You will cultivate long-term partnerships, leverage data to inform strategic plans, and ensure high customer satisfaction through proactive engagement and clear communication.

Qualifications

• 3+ years in account management or customer success in B2B SaaS.
• Proven ability to build and maintain strong customer relationships.
• Strong negotiation skills and renewal/expansion forecasting experience.
• Experience with CRM software and tools is a plus.

Responsibilities

• Manage a portfolio of mid-market accounts to drive net revenue retention and growth.
• Conduct quarterly business reviews to understand evolving needs and identify growth opportunities.
• Collaborate with customer success and product teams to ensure seamless delivery and satisfaction.
• Identify upsell and expansion opportunities within existing accounts.
• Develop and maintain strong relationships with customers and ensure timely issue resolution.
• Utilize data and analytics to inform strategic account planning and drive outcomes.
• Stay informed on industry trends to keep customers ahead of the curve.

Skills

Relationship building

Salesforce

CRM software

Negotiation

Data analysis

Presentation skills

Cross-functional collaboration

B2B SaaS

Tools

Salesforce

Job description

Showcase is seeking an experienced Account Manager to own post-sale relationships with mid-market customers in a fast-growing B2B SaaS environment. You will drive renewals, identify upsell opportunities, and collaborate with sales, success, and product teams to deliver customers’ outcomes.

You will cultivate long-term partnerships, leverage data to inform strategic plans, and ensure high customer satisfaction through proactive engagement and clear communication.