Strategic B2B Implementation Lead

Gene by Gene, Ltd.; Houston (TX); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical & HSA

Dental & Vision coverage

401(k) Matching

Diverse PTO & holidays

Disability & Family Leave

Job summary

Gene by Gene, Ltd. is seeking an experienced Implementation Specialist to own the technical lifecycle of B2B client accounts.

You will guide onboarding, portal configuration, and API integration while ensuring feasibility of client workflows across 3PL, labs, and delivery logistics. You will collaborate with Commercial, Data Engineering, and Operations to deliver successful go-lives and coordinate mid-lifecycle changes.

Qualifications

• Experience in technical sales engineering, solutions architecture, or technical project management.
• Bachelor’s degree in a technical or related field is preferred.
• Strong ability to translate complex technical details for non-technical stakeholders.

Responsibilities

• Design and validate end-to-end workflows across 3PL, lab, and delivery operations.
• Lead external onboarding, portal setups, and API integration steps for clients.
• Manage mid-lifecycle changes, product switchovers, and tech enhancements.
• Coordinate with Data Engineering, Lab, Commercial, and 3PL to hit go-live schedules.

Skills

Project management

Cross-functional leadership

Technical communication

Problem solving

Client onboarding

Education

Bachelor’s degree in Project Management, Business Administration, Systems Engineering, Computer Science, Life Sciences, or related technical discipline

Tools

CRMs

API integrations

Web portal configurations

Job description

Gene by Gene, Ltd. is seeking an experienced Implementation Specialist to own the technical lifecycle of B2B client accounts.

You will guide onboarding, portal configuration, and API integration while ensuring feasibility of client workflows across 3PL, labs, and delivery logistics. You will collaborate with Commercial, Data Engineering, and Operations to deliver successful go-lives and coordinate mid-lifecycle changes.