Strategic Genomics & SaaS Key Account Manager
Gene by Gene, Ltd.
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Job summary
Gene by Gene, Ltd. is seeking a Senior Key Account Manager in Houston to serve as the strategic link between high-value B2B partners and internal CAP/CLIA-certified lab operations.
You will own enterprise partner retention, drive revenue expansion across NGS and SaaS diagnostic platforms, and translate complex client requirements into executable lab workflows. You will collaborate with commercial sales, lab ops, and bioinformatics, leading cross-functional teams to deliver impactful solutions
Qualifications
- Must manage high-touch B2B relationships from initial contact to onboarding and executive reviews.
- Experience analyzing account volume, pricing tiers, SLA data, and invoice histories for executive QBRs.
Responsibilities
- Serve as the primary account lead across all client interactions; maintain presence in every client meeting.
- Lead weekly operational stand-up meetings with key account teams to track projects and resolve blockers.
- Monitor client turnaround times, sample intake queues, and support tickets to protect account satisfaction.
- Identify cross-selling opportunities across Gene by Gene product lines and manage CRM forecast.
- Maintain pipeline accuracy in CRM tools and track deal progression and renewals.
- Collaborate with sales leadership to develop custom account plans aligned with revenue targets.
Skills
Education
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Job description
Gene by Gene, Ltd. is seeking a Senior Key Account Manager in Houston to serve as the strategic link between high-value B2B partners and internal CAP/CLIA-certified lab operations.
You will own enterprise partner retention, drive revenue expansion across NGS and SaaS diagnostic platforms, and translate complex client requirements into executable lab workflows. You will collaborate with commercial sales, lab ops, and bioinformatics, leading cross-functional teams to deliver impactful solutions
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