Implementation Specialist

myDNA, Inc.; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical & Health Savings

Dental & Vision coverage

401(k) Matching

Diverse PTO

Disability & Family Leave

Job summary

Gene by Gene is seeking an experienced Implementation Specialist to lead the B2B customer support lifecycle from pre-sales scoping to system integration and ongoing upgrades. This hybrid role sits within Technical Operations and requires coordination across 3PL, laboratory, and delivery workflows, including external onboarding and API integration steps.

We value strong leadership, organization, and problem-solving skills, with a deep understanding of service delivery in a laboratory or SaaS

Qualifications

• Proven familiarity with web portal configurations, CRMs, API integrations, and technical data workflows.
• Knowledge of 3PL, laboratory operations, API integrations, and delivery workflows.
• Strong project management skills coordinating cross-departmental teams to deadlines.
• Ability to translate complex technical specs for non-technical stakeholders.

Responsibilities

• Design, map, and validate end-to-end operational and technical workflows across 3PL, lab, and delivery.
• Vet technical requirements, API capabilities, and operational boundaries for prospective deals.
• Direct client onboarding, portal setup, and API integration steps.
• Lead mid-lifecycle account changes: product switchovers and system upgrades.
• Coordinate with Data Engineering, Lab, Commercial, and 3PL to meet go-live schedules.

Skills

CRM configurations

API integrations

Web portal configurations

Technical data workflows

Education

Bachelor’s degree in Project Management, Business Administration, Systems Engineering, Computer Science, Life Sciences, or related field

Job description

Our mission is to build a healthier and more connected world with precision health and genealogy services. We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.

Our Values

All employees are expected to demonstrate our values of Innovate , One Team , and Integrity when carrying out the accountabilities and responsibilities of their role. This is how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.

Position Overview

We are seeking an experienced and customer-obsessed Implementation Specialist to lead our B2B customer support function. The Implementation Specialists owns the complete technical lifecycle of client accounts—from initial pre-sales operational scoping through system integration and ongoing platform upgrades. Situated within Technical Operations, this role serves as the essential bridge between commercial promises and operational execution. They ensure all proposed client workflows are technically feasible across 3PL, laboratory, and delivery logistics, while directly leading external onboarding, portal setups, and mid-lifecycle system switchovers. This hybrid role requires strong leadership, organization, communication, and problem-solving skills, along with a deep understanding of service delivery in a scientific or laboratory services environment. This will be a hybrid role with a work schedule of Monday through Friday, 9:00 AM – 5:00 PM.

Accountabilities and Responsibilities

Workflow Architecture

• Design, map, and validate end-to-end operational and technical workflows spanning 3PL setup, laboratory processing, and delivery+ prior to contract execution.

Pre-Sales Technical Scoping

• Collaborate with the Commercial team and Outside Sales to vet technical requirements, API capabilities, and operational boundaries for prospective deals.

External Client Onboarding

• Direct the client-side onboarding process, including user interface training, portal setup, and API integration steps.

Technical Project Management

• Serve as primary project lead for mid-lifecycle account changes, including product switchovers, system upgrades, and custom technology enhancements.

Cross-Functional Alignment

• Coordinate directly with Data Engineering, Lab, Commercial, and 3PL departments to maintain go-live schedules and technical performance.

Position Requirements

• Proven familiarity with web portal configurations, CRMs, API integrations, and technical data workflows.
• Knowledge of 3PL, laboratory operations, API integrations, and delivery workflows.
• Strong project management skills with a track record of driving cross-departmental teams (Data Engineering, Lab, Operations) to meet strict project deadlines.
• Exceptional ability to translate complex technical specifications into clear, actionable steps for non-technical stakeholders and client teams.
• Proven familiarity with web portal configurations, CRMs, API integrations, and technical data workflows.
• Knowledge of 3PL, laboratory operations, API integrations, and delivery workflows.
• Strong project management skills with a track record of driving cross-departmental teams (Data Engineering, Lab, Operations) to meet strict project deadlines.
• Exceptional ability to translate complex technical specifications into clear, actionable steps for non-technical stakeholders and client teams.

Education

• Experience: 4+ years of experience in technical sales engineering, solutions architecture, or technical project management, ideally within a reference laboratory, biotech, or SaaS environment.

Education

• Bachelor’s degree in Project Management, Business Administration, Systems Engineering, Computer Science, Life Sciences, or a related technical discipline.

Why Join Us

At Gene by Gene, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.

• Medical & Health Savings: Choice of 3 medical tiers generously sponsored by the company, with a monthly $50–$100 employer HSA contribution based on plan type and dependent level.
• 100% Covered Dental & Vision: No premium costs for employees or dependents.
• 401(k) Matching: Generous 50% company match up to 6% of annual base salary.
• Diverse PTO Framework: Structured time off incorporating vacation, sick leave, mental health days, personal days, company holidays, and a flexible floating holiday.
• Income Protection & Family Leave: Full company sponsorship of Short-Term and Long-Term Disability (STD/LTD) alongside Paid Family Leave offerings.