Strategic AWS TAM - Enterprise Tech Advisor

Amazon; Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

AWS Applied AI Solutions (AAIS) is seeking a talented Technical Account Manager to serve as a principal technical advisor to Enterprise Support customers, guiding adoption and best practices across AWS services such as EC2, S3, DynamoDB, RDS, Lambda, and more. You will translate customer needs into technical strategies and work with engineers to ensure operational health.

The role emphasizes customer-facing leadership, cross-team collaboration, and the ability to navigate a fast-growing cloud

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications in distributed systems.
• Bachelor's degree required.
• Must be eligible to access and support AWS GovCloud.
• Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting; you will coordinate with engineers and service teams to resolution.
• Proactively craft and execute strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB & RDS, Lambda, CloudFront CDN, IoT, and more.
• Travel up to 10% or more as needed.
• Provide advocacy and strategic technical guidance to help plan and build solutions using AWS best practices and keep environments healthy.

Skills

Technical engineering

Distributed systems

Customer-facing

AWS knowledge

Education

Bachelor's degree

CS/Math related degree

Job description

AWS Applied AI Solutions (AAIS) is seeking a talented Technical Account Manager to serve as a principal technical advisor to Enterprise Support customers, guiding adoption and best practices across AWS services such as EC2, S3, DynamoDB, RDS, Lambda, and more. You will translate customer needs into technical strategies and work with engineers to ensure operational health.

The role emphasizes customer-facing leadership, cross-team collaboration, and the ability to navigate a fast-growing cloud