Strategic Analytics Lead for Customer Success

Salesforce; Washington (District of Columbia); On-site; USD 94,000 - 142,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce in Washington, DC is seeking a Senior Analyst of CS Strategy & Analytics to shape the long-term direction of the Customer Success org through data-driven insights and strategic planning. You will own product adoption strategy, analytics innovation, and scalable engagement motions in an AI-first environment.

This IC role requires collaborating with senior stakeholders, driving strategic initiatives, and building self-service capabilities.

Qualifications

• Bachelor’s degree in a data/analytics field.
• Minimum 3 years of professional analytics experience.
• Experience with data visualization and SQL/Python/R.

Responsibilities

• Drive analytics productization and self-service: create scalable reporting assets.
• Coaching team on Tableau and analytics best practices.
• Data analysis and interpretation of large datasets to inform strategy.
• Develop complex data models to support decisions at scale.
• Dashboard development and self-service enablement using Tableau.
• Machine learning modeling: prepare data and build predictive models under guidance.
• Collaborate with stakeholders to translate requirements into data-driven solutions.

Skills

Data analysis

Stakeholder engagement

Cross-functional collaboration

Self-driven

Analytical thinking

Education

Bachelor's Degree in Data Science, Economics, Finance, Math/Statistics or related field

Tools

Tableau

SQL

Python

R

Job description

Salesforce in Washington, DC is seeking a Senior Analyst of CS Strategy & Analytics to shape the long-term direction of the Customer Success org through data-driven insights and strategic planning. You will own product adoption strategy, analytics innovation, and scalable engagement motions in an AI-first environment.

This IC role requires collaborating with senior stakeholders, driving strategic initiatives, and building self-service capabilities.