Senior Analyst, AI-Driven CS Strategy & Analytics

Salesforce; Indianapolis (IN); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce is seeking a Senior Analyst of CS Strategy & Analytics in the United States to shape the long-term direction of Customer Success through data-driven insights and scalable analytics. You will own analytics productization, dashboards, feature engineering, and modeling initiatives that inform executive decisions across engineering, product, and business teams.

You will independently drive strategic initiatives, collaborate with senior stakeholders, and enable self-service analytics using

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum 3 years of experience in data analytics, business analytics or strategy.
• Proficiency with SQL and statistics; experience with Tableau is essential.

Responsibilities

• Drive analytics productization and self-service reporting assets.
• Coach team members on Tableau and analytics best practices.
• Analyze large datasets, interpret trends, and inform decisions.
• Develop data models and dashboards to support strategic planning.
• Build and validate predictive models with guidance from seniors.

Skills

SQL

Python

R

Data analysis

Statistics

Education

Bachelor's degree in Data Science, Economics, Finance, Math/Statistics or related field

Tools

Tableau

SQL Databases

Job description

Salesforce is seeking a Senior Analyst of CS Strategy & Analytics in the United States to shape the long-term direction of Customer Success through data-driven insights and scalable analytics. You will own analytics productization, dashboards, feature engineering, and modeling initiatives that inform executive decisions across engineering, product, and business teams.

You will independently drive strategic initiatives, collaborate with senior stakeholders, and enable self-service analytics using