Strategic Amazon Connect Solution Architect

TEKFORTUNE INC; Washington; Hybrid; USD 150,000 - 190,000; Full time

Job summary

TEKFORTUNE INC is seeking a Solution Architect for Network Voice (UCC Tools) focused on Amazon Connect. The role is based in Seattle, WA with hybrid work arrangements, requiring leadership across product, engineering, and business teams.

You will design end-to-end Amazon Connect solutions, define contact center strategy, and drive platform modernization while ensuring security and governance in line with AWS best practices.

Qualifications

• 15+ years of experience in architecting contact center or cloud-based solutions.
• Design end-to-end Amazon Connect solutions aligned with business objectives.
• Collaborate with stakeholders to define contact center strategy and roadmaps.
• Lead architecture reviews, platform modernization, and migration initiatives.
• Define IVR, routing, self-service, and journey optimization strategies.
• Ensure security, governance, and AWS best practices.

Responsibilities

• Define Amazon Connect architecture and integration with AWS services.
• Collaborate with product, engineering, and business teams to align solutions with objectives.
• Provide technical leadership during implementation, migration, and transformation projects.
• Create architecture documentation, standards, and executive presentations.

Skills

Solution Architecture

Cloud Architecture

Stakeholder Collaboration

Technical Leadership

Tools

Amazon Connect

AWS Lambda

Lex

Connect Flows

Contact Lens

API Integrations

AWS Architecture

Job description

TEKFORTUNE INC is seeking a Solution Architect for Network Voice (UCC Tools) focused on Amazon Connect. The role is based in Seattle, WA with hybrid work arrangements, requiring leadership across product, engineering, and business teams.

You will design end-to-end Amazon Connect solutions, define contact center strategy, and drive platform modernization while ensuring security and governance in line with AWS best practices.