Senior Amazon Connect Solution Architect - Onsite Seattle

Noblesoft Technologies Inc.

Seattle (WA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Noblesoft Technologies Inc. seeks an experienced Solution Architect to design and implement Amazon Connect-based contact center solutions in Seattle. You will work with product and engineering teams to define architecture and identify AWS integration opportunities.

The role requires deep knowledge of Amazon Connect, IVR design, routing optimization, and secure, scalable architectures. You will provide technical leadership during implementation and modernization projects for omnichannel

Qualifications

Collaborate with client product and engineering teams to define Amazon Connect architecture.
Provide strategic recommendations and identify opportunities to integrate AWS services.
Design end-to-end Amazon Connect solutions aligned with business objectives.
Define IVR, routing, self-service, and customer journey optimization strategies.
Ensure security, governance and AWS best practices in solution design.
Provide technical leadership during implementation, migration and modernization.

Responsibilities

Collaborate with stakeholders to define contact center strategy using Amazon Connect.
Lead architecture reviews and develop solution roadmaps for modernization.
Evaluate and select AWS services to enhance omnichannel engagement.
Create architecture documentation and executive-level presentations.
Ensure compliance with security policies and enterprise governance.