Network Voice (UCC Tools): Amazon Connect - \"Solution Architect\" (W2 Role)

K&K Global Talent Solutions INC.; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

K&K Global Talent Solutions INC. is seeking a senior cloud architect to define and lead end-to-end Amazon Connect solutions aligned with business and customer experience objectives.

You will collaborate with business stakeholders, product and engineering teams to design scalable, secure contact center architectures, oversee architecture reviews, and drive platform modernization while ensuring governance and best practices.

Qualifications

• 15+ years of experience in cloud/solution architecture.
• Proven track record designing Amazon Connect ecosystems.
• Strong leadership and stakeholder management skills.
• Experience delivering secure, scalable contact center solutions.
• Deep knowledge of AWS services and integration patterns.

Responsibilities

• Lead architecture reviews and create solution roadmaps.
• Define and implement end-to-end Amazon Connect architectures.
• Collaborate with product and engineering to align with business goals.
• Ensure security, governance, and AWS best practices across projects.

Skills

Cloud architecture

Technical leadership

Solution design

Stakeholder collaboration

AWS services

Tools

Amazon Connect

AWS Lambda

Lex

Connect Flows

Contact Lens

API Integrations

AWS Architecture

Job description

Collaborate with Client's product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.

15+ yrs of Experience Required

Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.

Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.

Develop scalable, secure, and high-availability Amazon Connect architectures.

Recommend AWS services and integrations to enhance omnichannel customer engagement.

Lead architecture reviews, solution roadmaps, and platform modernization initiatives.

Define IVR, routing, self-service, and customer journey optimization strategies.

Ensure compliance with security, governance, and AWS best practices.

Provide technical leadership during implementation, migration, and transformation projects.

Evaluate emerging technologies and recommend innovation opportunities.

Create architecture documentation, standards, and executive-level solution presentations.

Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.