Voice Network Engineer

TechStar Group; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

TechStar Group in Seattle, WA is seeking a seasoned Solution Architect for Amazon Connect-focused network voice initiatives. The role demands defining end-to-end Amazon Connect architectures, aligning with business objectives and customer experience goals.

You will lead architecture reviews, drive platform modernization, and ensure security and AWS best practices while guiding implementation and migration efforts onsite in Seattle.

Qualifications

• Define Amazon Connect architecture and integrate AWS services for business outcomes.
• Lead architecture reviews and roadmap initiatives.
• Ensure security and AWS best practices compliance.
• Provide technical leadership during implementation and migration.

Responsibilities

• Collaborate with product and engineering teams to define contact center strategy.
• Develop scalable, secure, high-availability Amazon Connect architectures.
• Define IVR, routing, and customer journey optimization strategies.
• Create architecture documentation and executive presentations.

Skills

Amazon Connect

AWS Lambda

Lex

Connect Flows

Contact Lens

API Integrations

AWS Architecture

Solution Design

Tools

Amazon Connect

Job description

Role: Network Voice (UCC Tools): Amazon Connect - Solution Architect

Location: Seattle, WA (Onsite)

• Collaborate with Client's product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.
• 15+ yrs of Experience Required
• Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
• Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
• Develop scalable, secure, and high-availability Amazon Connect architectures.
• Recommend AWS services and integrations to enhance omnichannel customer engagement.
• Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
• Define IVR, routing, self-service, and customer journey optimization strategies.
• Ensure compliance with security, governance, and AWS best practices.
• Provide technical leadership during implementation, migration, and transformation projects.
• Evaluate emerging technologies and recommend innovation opportunities.
• Create architecture documentation, standards, and executive-level solution presentations.

Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.