Network voice (Amazon connect) Solution Architect

TEKFORTUNE INC; Washington; Hybrid; USD 150,000 - 190,000; Full time

Job summary

TEKFORTUNE INC is seeking a Solution Architect for Network Voice (UCC Tools) focused on Amazon Connect. The role is based in Seattle, WA with hybrid work arrangements, requiring leadership across product, engineering, and business teams.

You will design end-to-end Amazon Connect solutions, define contact center strategy, and drive platform modernization while ensuring security and governance in line with AWS best practices.

Qualifications

• 15+ years of experience in architecting contact center or cloud-based solutions.
• Design end-to-end Amazon Connect solutions aligned with business objectives.
• Collaborate with stakeholders to define contact center strategy and roadmaps.
• Lead architecture reviews, platform modernization, and migration initiatives.
• Define IVR, routing, self-service, and journey optimization strategies.
• Ensure security, governance, and AWS best practices.

Responsibilities

• Define Amazon Connect architecture and integration with AWS services.
• Collaborate with product, engineering, and business teams to align solutions with objectives.
• Provide technical leadership during implementation, migration, and transformation projects.
• Create architecture documentation, standards, and executive presentations.

Skills

Solution Architecture

Cloud Architecture

Stakeholder Collaboration

Technical Leadership

Tools

Amazon Connect

AWS Lambda

Lex

Connect Flows

Contact Lens

API Integrations

AWS Architecture

Job description

Role :- Network Voice (UCC Tools): Amazon Connect - "Solution Architect"

Location :- Seattle, WA(Hybrid)

Job Description :-

Collaborate with Client's product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.

15+ yrs of Experience Required

Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.

Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.

Develop scalable, secure, and high-availability Amazon Connect architectures.

Recommend AWS services and integrations to enhance omnichannel customer engagement.

Lead architecture reviews, solution roadmaps, and platform modernization initiatives.

Define IVR, routing, self-service, and customer journey optimization strategies.

Ensure compliance with security, governance, and AWS best practices.

Provide technical leadership during implementation, migration, and transformation projects.

Evaluate emerging technologies and recommend innovation opportunities.

Create architecture documentation, standards, and executive-level solution presentations.

Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.