Senior Amazon Connect Architect – Voice

TechStar Group; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

TechStar Group in Seattle, WA is seeking a seasoned Solution Architect for Amazon Connect-focused network voice initiatives. The role demands defining end-to-end Amazon Connect architectures, aligning with business objectives and customer experience goals.

You will lead architecture reviews, drive platform modernization, and ensure security and AWS best practices while guiding implementation and migration efforts onsite in Seattle.

Qualifications

• Define Amazon Connect architecture and integrate AWS services for business outcomes.
• Lead architecture reviews and roadmap initiatives.
• Ensure security and AWS best practices compliance.
• Provide technical leadership during implementation and migration.

Responsibilities

• Collaborate with product and engineering teams to define contact center strategy.
• Develop scalable, secure, high-availability Amazon Connect architectures.
• Define IVR, routing, and customer journey optimization strategies.
• Create architecture documentation and executive presentations.

Skills

Amazon Connect

AWS Lambda

Lex

Connect Flows

Contact Lens

API Integrations

AWS Architecture

Solution Design

Tools

Amazon Connect

Job description

TechStar Group in Seattle, WA is seeking a seasoned Solution Architect for Amazon Connect-focused network voice initiatives. The role demands defining end-to-end Amazon Connect architectures, aligning with business objectives and customer experience goals.

You will lead architecture reviews, drive platform modernization, and ensure security and AWS best practices while guiding implementation and migration efforts onsite in Seattle.