Strategic AI Technical Account Manager

Level AI; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Level AI, a Series C startup based in Mountain View, California, seeks an experienced Technical Account / Customer Success leader for U.S. enterprise clients. You will drive adoption, align technical guidance with business goals, and partner with engineering to shape AI-driven solutions.

You will troubleshoot issues, conduct business reviews, and build strong stakeholder relationships to ensure long-term success while upholding security and data-protection standards.

Qualifications

• Experience in enterprise SaaS or AI environments is required.
• Ability to understand and translate customer needs into technical guidance.
• Proven troubleshooting and collaboration with engineering and product teams.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
• Understand customer goals and requirements, guiding AI-driven solutions and best practices.
• Collaborate with engineering and product teams to relay feedback and influence roadmap decisions.
• Troubleshoot technical issues and improve platform performance and user experience.
• Conduct regular business reviews and derive value realization from customer interactions.
• DevelopStrong relationships with key stakeholders to ensure long-term success and retention.
• Comply with information security, privacy, and data protection policies.
• Protect company and customer information; use approved systems based on business need.
• Complete required security and privacy training and report incidents promptly.

Skills

Enterprise SaaS

AI & NLP

Technical account mgmt

Customer success

Cross-functional collaboration

Strong communication

Job description

Level AI, a Series C startup based in Mountain View, California, seeks an experienced Technical Account / Customer Success leader for U.S. enterprise clients. You will drive adoption, align technical guidance with business goals, and partner with engineering to shape AI-driven solutions.

You will troubleshoot issues, conduct business reviews, and build strong stakeholder relationships to ensure long-term success while upholding security and data-protection standards.