Strategic AI Account Manager for Enterprise Growth

Stripe

South San Francisco (CA)

On-site

USD 180,000 - 230,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Stripe is seeking an AI-focused Technical Account Manager to support its largest and most complex AI accounts from our South San Francisco office. You will build deep relationships with key stakeholders through regular in-person meetings and strategic account planning sessions.

You’ll lead cross-functional initiatives, deliver tailored technical guidance, and help drive product adoption and global expansion.

Qualifications

10+ years of enterprise-level client-facing experience.
Deep expertise in the AI industry, including monetization models, fraud strategy, global payment methods.
Strong product sense and proactive problem solving.
Excellent written and verbal communication skills.
Ability to lead complex integration conversations in a highly consultative and proactive manner.
Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers.
Proficient in SQL and comfortable building complex queries.
Familiarity using AI coding agents to solve problems.
Strong technical troubleshooting skills and experience interfacing with technical teams.
Adept client relationship management skills.
Ability to engage in business-level and technical conversations at multiple levels of the organization.

Responsibilities

Provide a gold standard experience to assigned accounts' key stakeholders.
Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams.
Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion.
Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe.
Lead user-facing meetings both in person and through video chat.
Collaborate on the continued design of this support offering.
Create user-facing content for long-term solutions.
Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support.
Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders.
Drive publication of user case studies