Senior AI Technical Account Strategist

Level AI

Mountain View (CA)

On-site

USD 120,000 - 160,000

Full time

11 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Level AI in Mountain View, CA, is seeking a Technical Account Manager or Customer Success Engineer to drive adoption and value for enterprise customers of our AI-native platform. You will translate business goals into technical initiatives, troubleshoot issues, and collaborate with engineering and product teams to influence the roadmap while protecting information security and data privacy.

The role requires 4+ years in a technical account or CS role within Enterprise SaaS or AI, with strong

Qualifications

4+ years in a Technical Account/Customer Success or similar role in Enterprise SaaS or AI environments.
Strong understanding of AI, NLP, and cloud-based SaaS solutions.
Excellent communication and relationship-building skills; able to explain technical concepts to non-technical audiences.

Responsibilities

Serve as the primary technical point of contact for enterprise customers; drive adoption and value.
Understand customer goals and requirements; provide strategic guidance on best practices and AI-driven solutions.
Collaborate with engineering and product teams to relay feedback and influence roadmap decisions.
Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
Conduct regular business reviews and drive value realization.
Develop and maintain strong relationships with key stakeholders for long-term customer success and retention.
Comply with Level AI’s security, privacy, and data protection policies.
Report any suspected security incidents or policy violations promptly.