Strategic Technical Account Manager - AI Growth & Equity

Bland; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Gorgeous office in Jackson Square

Job summary

Bland is hiring a Technical Account Manager who will own post‑sales outcomes and partner with engineers to resolve complex issues. You will educate customers on best practices, drive adoption, and map expansion plans while engaging executives with clear, data‑driven guidance.

Join a fast‑moving team in San Francisco, focused on delivering measurable ROI through human‑like AI phone agents. This role emphasizes ownership, collaboration, and customer obsession to accelerate value realization.

Qualifications

• Technical foundation enabling deep understanding of customer architectures and AI workloads.
• Experience in TAM, technical lead, solutions architect, or similar post‑sales role.

Responsibilities

• Own the post‑sales journey end‑to‑end and drive measurable ROI.
• Troubleshoot with forward‑deployed engineers to accelerate resolutions.
• Educate customers on best practices and optimization strategies.
• Identify expansion opportunities and map growth plans.
• Communicate complex AI concepts clearly to executives and practitioners.
• Operate with speed, ownership, and accountability in a startup environment.

Skills

Technical communication

API & Integration fluency

Escalation & incident management

Cross-functional collaboration

Customer advocacy

High EQ

Fast-paced environment

Education

CS/Engineering or equivalent experience

Tools

REST/JSON

SQL

Job description

Bland is hiring a Technical Account Manager who will own post‑sales outcomes and partner with engineers to resolve complex issues. You will educate customers on best practices, drive adoption, and map expansion plans while engaging executives with clear, data‑driven guidance.

Join a fast‑moving team in San Francisco, focused on delivering measurable ROI through human‑like AI phone agents. This role emphasizes ownership, collaboration, and customer obsession to accelerate value realization.