Strategic CSM: AI-Driven ROI & Adoption

Salesforce; Washington (District of Columbia); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/week

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers who purchase the Signature Success Plan achieve a strong return on investment. This IC role acts as an extension of the customer’s team, addressing technical and business concerns, and guiding strategic outcomes across Marketing & Commerce.

You’ll partner with executives and cross-functional teams to drive adoption, value realization, and renewal, while navigating industry challenges and ensuring customer

Qualifications

• 3–4 years of experience in Customer Success, SaaS, and Marketing/Commerce operations.
• Consulting: ability to facilitate discussions and translate goals into product experiences.
• Excellent communication skills to articulate technical concepts to diverse audiences.
• Proactive in driving long-term commercial success as a Salesforce trusted advisor.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal.
• Coordinate all deliverables and manage Signature lifecycle.
• Act as trusted advisor, aligning business goals with the Signature offer.
• Lead relationships with Sales, Engineering, and Product Management.
• Plan client engagements and ensure customer goals guide decisions.

Skills

Customer Success

SaaS platforms

Marketing/Commerce operations

Tools

Marketing Cloud

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers who purchase the Signature Success Plan achieve a strong return on investment. This IC role acts as an extension of the customer’s team, addressing technical and business concerns, and guiding strategic outcomes across Marketing & Commerce.

You’ll partner with executives and cross-functional teams to drive adoption, value realization, and renewal, while navigating industry challenges and ensuring customer