Strategic AI CX Net-New Account Executive

Zendesk, Inc.; Colorado; Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Global AI-enabled CX focus

Job summary

Zendesk, Inc. is hiring a Hunter Account Executive to drive net-new business in a hybrid US role. You will prospect, qualify, and close complex B2B SaaS deals, translating customer priorities into Zendesk AI value propositions while navigating negotiations and contracts.

You will manage an end-to-end sales cycle, maintain CRM accuracy, and collaborate with cross-functional teams to ensure customer success and credible ROI narratives for executive buyers.

Qualifications

• Background in complex B2B SaaS new-business selling.
• Proven ability to own and close complex deals.
• Experience with value-based discovery and executive engagement.

Responsibilities

• Lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, planning, negotiation and close.
• Translate customer priorities into Zendesk AI value propositions.
• Own commercial strategy, deal progression, and negotiation within guardrails.
• Maintain CRM data, pipeline health, and forecast discipline; document goals and commitments for handoff.

Skills

B2B SaaS sales

value-based discovery

complex deal ownership

executive engagement

Tools

CRM systems

Job description

Zendesk, Inc. is hiring a Hunter Account Executive to drive net-new business in a hybrid US role. You will prospect, qualify, and close complex B2B SaaS deals, translating customer priorities into Zendesk AI value propositions while navigating negotiations and contracts.

You will manage an end-to-end sales cycle, maintain CRM accuracy, and collaborate with cross-functional teams to ensure customer success and credible ROI narratives for executive buyers.