Strategic Account Executive — AI CX SaaS

Zendesk, Inc.

Connecticut

Hybrid

USD 283,000 - 425,000

Full time

7 days ago

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Benefits offered by this job

Hybrid work model

Remote work flexibility

Job summary

Zendesk, Inc. is seeking a Hunter AE to create and close durable net-new business within a fast-growing AI-enabled CX platform. You will prospect, qualify, map value, and negotiate with executives to convert priority prospects into customers.

Day one, you will develop ROI narratives, collaborate with cross-functional stakeholders, and maintain CRM health and forecast discipline in a hybrid US-based role, with remote work options part of the week.

Qualifications

Proven capability in complex B2B SaaS new-business selling and value-based discovery.
Evidence of quota attainment or growth through prospecting and executive engagement.
Strong ability to own and negotiate complex deals to closure.
Experience discussing AI, CX platforms, and transformation with business executives.

Responsibilities

Create and maintain qualified net-new pipeline through targeted prospecting, inbound conversion, and partner routes.
Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, and negotiation.
Translate customer priorities and transformation goals into Zendesk platform value propositions.
Own commercial strategy, deal progression within guardrails, and accurate CRM data.
Build ROI narratives and manage deal economics with diverse stakeholders.