Strategic Growth Account Manager

ElevenLabs; United States; Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Remote‑first work model

Offices in NYC/San Francisco access

Job summary

ElevenLabs is hiring a remote‑first Account Manager to own a 50–100 mid‑market book across AI/voice products. You’ll ensure value, expand into new products, and renew with conviction, collaborating with founders, product teams, and developers.

You’ll drive ARR growth, cross‑sell within ElevenLabs’ product suite, and own renewals end to end, with a strong focus on customer success and commercial outcomes.

Qualifications

• 3–5 years of Account Management or Customer Success in B2B SaaS or AI/ML products.
• Proven track record owning revenue outcomes end to end (quota, renewals, expansion).
• Able to segment accounts by expansion potential and present business cases.
• Comfort with technical conversations and API integrations with customers.

Responsibilities

• Own a book of 50–100 mid-market accounts, ensuring value and renewals.
• Build systems and playbooks to drive expansion across a diverse book.
• Advise customers on agent design, voice customization, and integrations.
• Drive cross-sell and manage churn risk using product data and logs.
• Wholly own NRR and lead renewals end to end with commercial rigor.

Skills

Account Management

Customer Success

B2B SaaS

AI/ML products

Revenue ownership

Tools

APIs

SDKs

Job description

ElevenLabs is hiring a remote‑first Account Manager to own a 50–100 mid‑market book across AI/voice products. You’ll ensure value, expand into new products, and renew with conviction, collaborating with founders, product teams, and developers.

You’ll drive ARR growth, cross‑sell within ElevenLabs’ product suite, and own renewals end to end, with a strong focus on customer success and commercial outcomes.