Strategic Agency Growth Partner

CreatorIQ Limited; New York (NY); Hybrid; USD 81,000 - 96,000; Full time

Benefits offered by this job

Vacation days

Floating holidays

Wellness allowance

Parental leave

Health insurance

401k

Remote work stipend

Job summary

CreatorIQ is seeking a Customer Success Partner to serve as the strategic advisor for a portfolio of complex agency partners, aligning CreatorIQ's platform with client operating models and needs. You will drive long-term program success, executive engagement, and value realization across multiple brands and regions.

You will lead with insight, build trust-based relationships with stakeholders, and translate goals into actionable strategies.

Qualifications

• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership)
• Experience at or with marketing agencies—complex, multi-client or global
• Ability to lead executive conversations translating objectives into platform value
• Strong organizational skills and proactive book management

Responsibilities

• Serve as the strategic partner for complex agencies, owning value realization across brands and regions
• Advise on scaling influencer programs while balancing standardization and client needs
• Build multi-threaded relationships across strategy, activation, analytics and executives
• Drive business reviews, maturity assessments, and growth planning with clients
• Collaborate with Implementation, Product Education, Support, Sales and Insights teams
• Maintain thorough account documentation to support proactive management

Skills

Strategic thinking

Executive communication

Relationship management

Agency experience

Cross-functional collaboration

Tools

Salesforce

GSuite

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is seeking a Customer Success Partner to serve as the strategic advisor for a portfolio of complex agency partners, aligning CreatorIQ's platform with client operating models and needs. You will drive long-term program success, executive engagement, and value realization across multiple brands and regions.

You will lead with insight, build trust-based relationships with stakeholders, and translate goals into actionable strategies.