Customer Success Partner

CreatorIQ Limited; New York (NY); Hybrid; USD 81,000 - 96,000; Full time

Benefits offered by this job

Vacation days

Floating holidays

Wellness allowance

Parental leave

Health insurance

401k

Remote work stipend

Job summary

CreatorIQ is seeking a Customer Success Partner to serve as the strategic advisor for a portfolio of complex agency partners, aligning CreatorIQ's platform with client operating models and needs. You will drive long-term program success, executive engagement, and value realization across multiple brands and regions.

You will lead with insight, build trust-based relationships with stakeholders, and translate goals into actionable strategies.

Qualifications

• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership)
• Experience at or with marketing agencies—complex, multi-client or global
• Ability to lead executive conversations translating objectives into platform value
• Strong organizational skills and proactive book management

Responsibilities

• Serve as the strategic partner for complex agencies, owning value realization across brands and regions
• Advise on scaling influencer programs while balancing standardization and client needs
• Build multi-threaded relationships across strategy, activation, analytics and executives
• Drive business reviews, maturity assessments, and growth planning with clients
• Collaborate with Implementation, Product Education, Support, Sales and Insights teams
• Maintain thorough account documentation to support proactive management

Skills

Strategic thinking

Executive communication

Relationship management

Agency experience

Cross-functional collaboration

Tools

Salesforce

GSuite

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Customer Success Partner

As a Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations, helping them unlock business outcomes through influencer marketing. You'll align CreatorIQ's platform capabilities with your customers' agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization. You'll lead with insight - not activity - building trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies. Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners across a value-driven, outcomes-focused journey.

In This Role, You’ll Get To

• Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
• Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
• Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
• Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
• Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

Who you are and what you’ll need for this position

• Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media.
• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies - ideally supporting complex, multi-client or global agency environments.
• Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations.
• Skilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients.
• Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision.
• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
• Curious, collaborative, and growth-minded - eager to evolve with a fast-paced, scaling organization.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Nice To Have

• Prior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity.
• Experience supporting holding companies or global agency networks.
• Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? CreatorIQ is a place where everyone can grow.

What You Will Get From Us

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.
• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who We Are

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits, And Beyond

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.

Compensation Range: $81K - $96K