Strategic Partner Delivery Lead — Solutions Architect

CaptivateIQ; California; Hybrid; USD 155,000 - 215,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible time off

Professional development stipend

Work anniversary bonuses

401(k) retirement plan (US-only)

Apple hardware

Employee Resource Groups (ERGs)

Job summary

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of implementation and services partners. You will bridge external partners with internal teams, ensuring audits-ready commission solutions in enterprise environments.

You will act as a technical advisor, project manager, and strategic consultant, coordinating across Solution Architects, Product, and Integrations to drive scalable co-delivery and continuous improvement within a fast-growing SaaS

Qualifications

• 5-8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership.
• Experience in Incentive Compensation Management (ICM) or high-complexity SaaS environments.
• Ability to read, challenge, and translate complex solution designs into system constraints.
• Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing.
• Excellent facilitation skills for executive-level conversations and working sessions.
• Highly organized and process-oriented, with ability to create structure and documentation.

Responsibilities

• Portfolio Leadership: Own a portfolio of SI and consulting partners and lead delivery success.
• Technical Advisory: Serve as lead architectural advisor for data modeling and incentive logic.
• Quality Governance: Enforce standards and utilize checkpoints for high-quality go-lives.
• Strategic Orchestration: Coordinate with Solution Architects, Product, and Integrations teams to resolve hurdles.
• Escalation & Resolution: Act as lead escalation point for partner-led implementations.
• Continuous Improvement: Capture field feedback to influence product and enablement roadmaps.
• Performance Analytics: Define partner scorecards tracking delivery quality and risk signals.

Skills

SaaS experience

Partner success

Solution architecture

Implementation leadership

Cross-functional leadership

Executive communication

Job description

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of implementation and services partners. You will bridge external partners with internal teams, ensuring audits-ready commission solutions in enterprise environments.

You will act as a technical advisor, project manager, and strategic consultant, coordinating across Solution Architects, Product, and Integrations to drive scalable co-delivery and continuous improvement within a fast-growing SaaS