Remote Customer Success Partner for Strategic Growth

CreatorIQ; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Work from home stipend

15 days vacation + floating holidays

Wellness allowance

Paid parental leave

Health, dental, vision, life insurance

401k plan

Job summary

CreatorIQ is seeking a Customer Success Partner in New York to serve as a strategic advisor for a portfolio of customers, aligning capabilities to business goals and driving measurable value. You’ll build multi-threaded relationships with stakeholders at all levels, drive platform adoption, and lead strategic engagements while owning customer health and retention across your portfolio.

Collaborative, data-driven, and outcome-focused, you’ll partner with Sales, Implementation, Services, Support,

Qualifications

• Passionate about creator and influencer marketing, social media, and helping customers build successful programs.
• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment.
• Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
• Skilled at navigating customer organizations and building relationships across multiple levels, from daily users to executive sponsors.
• Comfortable translating customer goals into actionable success strategies and measurable outcomes.
• Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories.
• Strong strategic thinker who can also manage the day-to-day execution and follow-through required to move customer initiatives forward.
• Confident leading structured customer engagements including success planning, business reviews, executive conversations, and roadmap discussions.
• Highly organized and proactive, with the ability to effectively prioritize and manage a portfolio of customers with varying needs and levels of complexity.
• Curious, solutions-oriented, and comfortable navigating ambiguity in a fast-paced, evolving environment.
• Collaborative and experienced working cross-functionally with teams such as Implementation, Support, Product, Services, Insights, and Sales.
• Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.
• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Skills

Creator marketing

Strategic customer success

KPI management

Relationship building

Data-driven decisions

Cross-functional collaboration

Engagement planning

Portfolio management

Tools

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is seeking a Customer Success Partner in New York to serve as a strategic advisor for a portfolio of customers, aligning capabilities to business goals and driving measurable value. You’ll build multi-threaded relationships with stakeholders at all levels, drive platform adoption, and lead strategic engagements while owning customer health and retention across your portfolio.

Collaborative, data-driven, and outcome-focused, you’ll partner with Sales, Implementation, Services, Support,